RETURN POLICY AND SHIPPING

INTERNATIONAL ORDERS AND SHIPPING

Lepsiful (lepsiful.com) ships to worldwide destinations.

The prices of Lepsiful products and shipping services are given in EUR.

We aim to ship in-stock products within 3 working days after the payments clears if the item is in stock. Delivery may take a little longer during high season.

Please note that for products which currently are not in stock including “Lepsifulmination” and “pre-order “ products it takes about 3-5 weeks before we can ship it to your address due to production process. Lepsifulmination product are designed upon your request especially for you.

We strive to deliver our products to your address in shortest time period possible but please be aware that we depend on manufacturing time (if products are not in stock) and shipping time. There can be unforeseen delays in transit due to Customs Clearance processes or with delivery of which we have no control.

All orders delivered outside of the European Union may be subject to eventual taxes and customs duties, which you (the purchaser) are responsible for paying. Shipping costs are your responsibility and are added on top of your purchase amount.

SHIPPING COST

Prices shown are final. One thing that needs to be paid extra is the shipping cost which depends on the weight of purchased item(s), the country and type of delivery. Shipping costs are paid to the Post office and reflect shipping and handling fees as well as low cost packaging.

PRODUCT ENQUIRY

If the item you are looking at is currently unavailable, or if you are enquiring about Lepsiful sold pieces, please do not hesitate to contact us via 

STOCKISTS

If you are interested in carrying our scarf collections in your store/boutique or online store/boutique please contact us via info@lepsiful.com to discuss a possible collaboration.

PRESS RELEASES

We do our best to keep everyone up to date with the latest news and projects from Lepsiful. If you think your audience deserves to hear about Lepsiful scarves, please help us spread the word and get in touch with us via info@lepsiful.com.

RETURN POLICY

Lepsiful wants to guarantee the complete satisfaction of our customers. We want you to love your LEPSIFUL item (in following “item/items”) as much as we do, but if you unpack it and find out that it simply isn’t for you, you should send us an email to info@lepsiful.com immediately.

Returns

Our policy lasts 14 days counting from delivery date. If 14 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be absolutely unused and unworn and undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require your contact information, order number and copy of receipt.

All returned items must be postmarked via reputable carrier of your choice within 14 days of the original delivery received date in order to be eligible for a full refund. Returns postmarked outside this time frame are subject to rejection.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via info@lepsiful.com.

Sale / discounted items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded, they are final sale. No returns or exchanges.

Customised / Personalised item

Please note that Lepsifulmination items are customised and personalised upon your request. Unfortunately Lepsifulmination items, and products that have been customized in any way are also final sales and cannot be refunded. Please note that Lepsifulmination and customised items can not be exchanged. No returns or exchanges.

Pre-order item

Items which are on pre-order will have an estimated time frame for delivery. Due to the pre-sale nature of such transactions, you should expect a potential delay between the purchase of the product and its actual delivery. Delivery times are only estimates and are subject to change without notice. Standard return policies apply to all pre-orders. Please make yourself fully aware of these conditions prior to placing a pre-order with us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lepsiful.com immediately and send your item to: Lepsiful, Petra Volk Božič, Livarska 11, 1000 Ljubljana, Slovenia.

Shipping

To return your product, you should mail your product to:
Lepsiful, Petra Volk Božič, Livarska 11, 1000 Ljubljana, Slovenia.

Please note

Lepsiful does not take responsibility for lost or damaged packages that are shipped back.

To be on the safe side, you might consider using a trackable shipping service or purchasing shipping insurance.
We can not guarantee that we will receive your returned item.

All undamaged, correctly returned products will be credited to the original purchaser account. If you receive a refund, purchase price will be refunded minus return shipping costs. Once the refund has been completed Lepsiful will send a confirmation via e-mail.

Once distributed, addresses cannot be changed. You will be required to pay for your item to be redelivered, we cannot cancel your order.
If a delivery attempt has been made and the item is returned to us, you will be required to pay for re-delivery. To prevent this from happening please look out for any delivery attempt notifications left by your local postage service.
Please note we cannot be held accountable for items which have been marked as delivered but have not been received, or if you have not received a delivery attempt notification card from your local postage service.

We are not able to reship packages that are undelivered for any reason (undeliverable as addressed, not picked up at the post office in time) and returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

Return shipping costs are the responsibility of the buyer.

Shipping and handling costs and import fees / international customs duties are non-refundable. Please note that returns that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

We are currently unable to provide pre-paid shipping for your returns and so you will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions, please send us an email at info@lepsiful.com